CARE Counseling Services — Privacy Policy

Last Updated: August 2026

CARE Counseling Services LLC (“CARE,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the information you share with us. This Website Privacy Policy explains how information may be collected, used, and protected when you visit www.carenh.com, submit information through our website, interact with our online advertisements, or communicate with us through other general digital channels.

This Website Privacy Policy applies to our public website and general online interactions. Information maintained as part of your clinical care is subject to additional privacy protections and is addressed separately in CARE’s Notice of Privacy Practices.

1. Information We May Collect

We may collect information that you voluntarily provide when you:

Contact CARE through our website;
Request information about services;
Request or schedule an appointment;
Submit a general inquiry;
Subscribe to communications;
Complete an online form;
Respond to or interact with an advertisement; or
Communicate with CARE by phone, email, text message, or another digital method.

Depending on how you interact with us, this information may include:

Your name;
Email address;
Telephone number;
Preferred CARE location or service;
General information about the type of services you are seeking; and
Other information you choose to provide.

Please avoid submitting detailed medical, mental health, diagnostic, or other highly sensitive information through general website contact forms, advertising forms, or social media. When CARE provides a designated secure clinical system or client portal, sensitive clinical information should be submitted through that system whenever possible.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address;
Browser type;
Device type;
Operating system;
Pages viewed;
Time spent on pages;
Referring website or source;
General geographic information derived from your device or IP address; and
Information about how you interact with our website.

We may use cookies and similar technologies to operate the website, understand how visitors use it, improve its performance, and evaluate our outreach and advertising.

2. Health Information and HIPAA

CARE Counseling Services LLC is a health care provider and maintains clinical information in accordance with applicable privacy and security requirements. Information associated with your treatment or health care may be subject to the Health Insurance Portability and Accountability Act (“HIPAA”), applicable state privacy laws, and other legal protections depending on the circumstances. CARE’s use and disclosure of protected health information associated with clinical care is governed by our Notice of Privacy Practices, which is separate from this Website Privacy Policy.

You may view CARE’s Notice of Privacy Practices here. This Website Privacy Policy does not replace or modify CARE’s Notice of Privacy Practices.

3. How We Use Information

We may use information collected through our website and general digital channels to:

Respond to questions or requests;
Help individuals access CARE services;
Schedule or coordinate appointments;
Connect individuals with appropriate CARE services or team members;
Communicate regarding requested services;
Operate and improve our website;
Understand how visitors use our website;
Evaluate the effectiveness of outreach and advertising;
Protect the security and integrity of our website and systems;
Maintain appropriate business records;
Comply with applicable legal or regulatory requirements; and
Carry out other legitimate business purposes consistent with this Policy.

CARE does not sell or rent your personal information.

4. Cookies, Analytics, and Advertising

CARE may use cookies and other technologies that help us understand website activity and improve our website and outreach. We may use third-party services such as:

Google Analytics;
Google Ads;
Meta platforms, including Facebook and Instagram; and
Other website, analytics, communications, or advertising service providers.

These services may collect information about your device or interaction with our public website in accordance with their own privacy practices and the settings CARE has implemented. CARE does not intend to provide advertising or analytics companies with information from your clinical record for advertising purposes. You may be able to limit certain cookies or tracking technologies through your browser settings, device settings, cookie controls, or the privacy settings provided by the applicable third-party platform. Disabling certain technologies may affect some website functionality.

5. Third-Party Websites and Services

Our website may contain links to third-party websites, scheduling systems, client portals, payment systems, social media platforms, or other services that are operated by organizations outside CARE. When you leave the CARE website or interact directly with a third-party service, that organization’s privacy policy and terms may apply. CARE is not responsible for the privacy practices, security, content, or operation of websites or services that we do not control.

6. Communications

If you provide CARE with your phone number or email address, we may use that information to respond to your inquiry or communicate with you regarding services you requested. If you separately consent to receive marketing or informational communications, you may opt out of those communications at any time using the unsubscribe instructions provided or by contacting CARE. If text messaging is used, standard message and data rates may apply depending on your mobile carrier and plan. Please remember that ordinary email and SMS text messaging may not always provide the same level of privacy as CARE’s designated secure clinical systems. Avoid sending highly sensitive clinical information through general email or text unless specifically instructed otherwise.

7. Data Retention

CARE retains website and inquiry information only for as long as reasonably necessary for the purposes for which it was collected, including:

Responding to inquiries;
Coordinating requested services;
Maintaining appropriate business records;
Protecting our systems; and
Meeting applicable legal, regulatory, contractual, or operational requirements.

Clinical records are maintained separately in accordance with CARE’s record-retention requirements and applicable law.

8. Data Security

CARE uses administrative, technical, and physical safeguards designed to protect information under our control. However, no website, electronic transmission, email system, or method of electronic storage can be guaranteed to be completely secure. For that reason, we encourage you not to send highly sensitive health or financial information through general website forms, ordinary email, social media, or other unsecured communication methods.

9. Children and Minors

CARE provides mental health services to children and adolescents; however, our public website is intended primarily to provide general information about CARE and its services. Parents and legal guardians should provide information on behalf of minors when appropriate. CARE does not knowingly seek to collect personal information from children through advertising or general website marketing activities without appropriate parental or legal guardian involvement. Information associated with treatment of a minor is handled in accordance with applicable federal and state privacy laws and CARE’s Notice of Privacy Practices.

10. Your Privacy Choices

Depending on the type of information involved and applicable law, you may contact CARE to:

Ask what personal information you have voluntarily submitted through our general website systems;
Request correction of inaccurate general contact information;
Request deletion of certain website or marketing information when CARE is not legally or operationally required to retain it;
Unsubscribe from marketing communications; or
Ask questions about this Website Privacy Policy.

Rights involving your clinical health record are governed separately by CARE’s Notice of Privacy Practices and applicable law.

11. Website Information Is Not Medical Advice

Information provided on the CARE website is intended for general educational and informational purposes. Website content is not a substitute for individualized medical or mental health evaluation, diagnosis, or treatment. Simply visiting the CARE website, reading its content, or submitting a general website inquiry does not by itself establish a therapist-client relationship.

12. Changes to This Privacy Policy

CARE may update this Website Privacy Policy periodically to reflect changes in our website, technology, services, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage visitors to review this Policy periodically.

13. Contact CARE

If you have questions about this Website Privacy Policy or how CARE handles information collected through our public website, please contact:

CARE Counseling Services LLC
70 Stark Street
Manchester, NH 03101
Phone: 603-270-9181
Email: therapy@carenh.com

For questions regarding protected health information, medical records, or your HIPAA privacy rights, please refer to CARE’s Notice of Privacy Practices.